HAGERSTOWN AUTO REPAIR

THE ABSOLUTE BEST CUSTOMER SERVICE EXPERIENCE EVER!!! Emergency tow at 6am...when they arrived, they took care of me as if I were family!!! ���

Keplingers is a very professional business. The staff are courteous. The waiting area is always clean and orderly. All of these added up to a very pleasant experience. Keep up the great work.

My water pump went out, so based on some recommendations from friends took it to Keplinger's. Made an appointment on a Monday for the next Monday. Barb said "if your not driving it til then, drop it off we may get to it sooner". Took it in Wednesday morning and before I made it home, got a call with the needed repairs and estimate. I also wanted some tires and Jason called me right back for them too. By 4:30pm was told it's done, tires and all. Can't say enough, quick and quality service. They earned a new customer. All my vehicles will now be going there for service and any needed repairs. Thanks.

I took in my 1998 4Runner in for a new water pump, timing belt, tensioners, etc. The staff seemed friendly and easy to work with, but they quoted the fix for $1100. Even just a basic search of the parts needed and general cost puts the same repair between $400-$800. I called around and multiple places could do it for around $600. This was my wife's car, which still has her college license plates on, so I can't help but question the integrity of the business in seeing that the car could be a female college student's. Also, just to see my car and diagnose what I already knew (the failed water pump), the labor cost me $50 for the half hour. That is a great salary if you ask me... $100/hr x 40 hour week for 50 weeks= $200,000/yr. From my experience, I will never take my car back there and advise anyone I talk with to not take theirs.

My husband and I had to replace out brake pads and my father and mother in law also needed car maintenance. I was pressed for time because I needed my car for work the following morning. They had both of our cars ready within 3 hrs and all done at a great price. This is a very trustworthy and customer orientated business!

Very pleased with Keplingers Automotive!! I wish more people would operate their business like Keplingers. I’ve been a repeat customer and haven’t been disappointed all. As far as CODY PILLOWS review.... what does being a college student have to do with the water pump in your 4Runner? Do you understand how a business works? Do you really think that you simply add up a Labor Rate and believe that’s a salary? That $50 labor is easily reduced after factoring in cost of material, paying employee, permits to operate business etc. You obviously need a collage plate on your vehicle and business 101.

These guys are good. The guy Scott in particular is great. He says Wednesday he means Wednesday, maybe Tuesday. They do reliable work and don’t run my wife or I through the ringer. He has probably been doing this forever and knows that auto service is hard to stomach. Always been social, won’t go anywhere else now.